FAQ

  1. When my order will be shipped?
    We took order from Sunday to Saturday. We prepare food Friday to Monday and ship on Monday to Wednesday. We use Hermes next day delivery service. However, the items could take 2 to 4 days to arrive. Please check our next shipping date in the Mamashop front page
  2. Is the food free from allergy causing ingredients?
    The food MAY contain nuts, glutten, eggs, milk, sugar and other ingredients that some people may be allergic to. Please ask about each item in an email if you are concerned.
  3. How to place the order?
    Add your favourite food into the cart. You have option to pay through card or bank direct debit. Confirmation will be sent out to your email after you place your order.
  4. Any preservatives added to the food?
    Mamachef make food with no preservatives. Please chill your food as soon as you receive them.
  5. What is your delivery charges?
    We use Evri next day delivery. However the iterms could take 2 to 5 days to arrive.
  6. Can I choose a different shipping company other than Hermes?
    Yes, you can. Please message us for confirmation. Extra charges may apply. Please mention in your order notes after confirmation from mamachef.